Industry Specialisations > Information Technology

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Representative Practice Areas

• Networking
• Technical Support
• Internet/Intranet Development
• Database Management
• Applications Development
• Project Management

Networking

Networking expertise remains critical within IT departments. Firms depend on their internal systems to share data companywide and power their business-critical applications. In particular, demand is strong for professionals experienced in identifying and preventing security breaches. Recent investment in wireless and mobile technologies is creating a need for experts skilled in supporting systems that allow companies to share data with individuals outside of their internal networks.

Typical responsibilities for networking professionals include:

• Helping firms administer, define, maintain and expand local area networks (LANs), wide area networks (WANs) and wireless local area networks (WLANs), including voice and data integration
• Incorporating distributed data, troubleshooting technical problems
• Developing, implementing and maintaining integrated programs to protect the confidentiality of an organization's information resources.

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Technical Support

Technology is moving closer to the end user as firms move more business processes online. Technology's IT Hiring Index and Skills Report listed increased customer/end-user support as a key factor influencing hiring decisions. Demand is growing for those skilled in supporting and training internal and external customers, including help desk analysts and managers, systems administrators and technical trainers

Typical responsibilities for technical support professionals include:

• Managing end-user hardware and/or software support; troubleshooting as needed
• Training the end-user community on new systems; answering technical questions about equipment and software applications

Internet/Intranet Development

As companies continue to rely on the Web to expedite operations and limit costs, they seek individuals skilled in Active Server Pages (ASP), JavaScript and Extensible Markup Language (XML). In particular, the adoption of Microsoft's .NET platform is fuelling demand for those with experience developing within this environment.

Typical responsibilities for Internet development professionals include:

• Creating Internet, intranet and extranet sites
• Maintaining and supporting e-commerce sites and managing web-based applications

Database Management

Demand for database managers continues to grow within IT departments as companies look to collect, store, analyse and leverage existing customer data housed within their internal systems. Job titles requested most frequently within this category include database manager, database administrator and data architect.

Typical responsibilities for database specialists include:

• Monitoring and tuning databases for optimal performance and archiving of data
• Analysing business data requirements, maintaining and managing data models, and participating in the applications development cycle.

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Applications Development

Applications development remains a foundation of IT departments, particularly as firms move to enhance client-facing applications. Those experienced in developing enterprise wide Internet applications that integrate with legacy systems are highly sought after. Business systems analysts and application architects are in particularly strong demand.

Typical responsibilities for applications developers include:

• Writing, designing, testing and supporting complex software programs that, depending on the organization, are run on internal systems or packaged for sale and general use.

Project Management

As IT executives focus on maximizing their technology resources, the role of the project manager has become increasingly prominent. CIOs look to these professionals to help minimize time and cost overruns while leveraging existing investments. Project managers are involved in all phases of an initiative from obtaining requirements and training end users to maintaining budget integrity and project scope.

Typical responsibilities for project managers include:

• Defining and prioritizing IT project requirements
• Developing time and cost estimates, project plans and budgets
• Developing, monitoring and coordinating project activities, such as scheduling, tracking and reporting.

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